Only unused, intact, undamaged, and complete merchandise with all components and hardware as originally provided to customers, will be authorized for return (subject to inspection and acceptance). Returns will not be accepted from customers without prior return authorization provided by Turbomotiv. Authorized and accepted returns are subject to a 15% restocking charge and the customer will have to pay for return shipping. No returns allowed after fifteen (15) days from original ship date from Turbomotiv. All custom manufactured merchandise or special orders are non-refundable. Turbomotiv does not refund shipping charges or processing fees for returned items. Orders which qualified for our free shipping promotion will not receive a refund for the credited shipping charges.